Privacy Policy

Last Updated: January 2025

Ai Core Services ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information about you is collected, used, and disclosed by Ai Core Services when you use our website

www.aicoreservices.com (the "Website") and customer loyalty program services (the "Platform") (together, the "Services"), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding use, access, and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.

IMPORTANT: Ai Core Services DOES NOT share text messaging originator opt-in data (including phone numbers and consent records) with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to delivering our direct SMS services. All SMS opt-in information is kept strictly confidential.

WHO WE ARE

This Website is owned and operated by Ai Core Services, located at 150 Rue Berlioz #130, Verdun, Quebec, Canada, H3E 1B4. We act as an organization subject to Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act respecting the protection of personal information in the private sector (as amended by Law 25).

By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, by adding a statement to our homepage or sending a notification. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our practices.

Depending on the context, Ai Core Services acts either as a data controller (when we collect and manage data for our own business purposes) or as a data processor (when we handle data on behalf of our clients to deliver contracted services).

1. INFORMATION WE COLLECT

Information You Provide to Us

We collect and process information you provide directly to us via the Services. Personal information may include:

Contact Information: Name, email address, phone number
Business Information: Business name, postal address
Account Information: Login details (if applicable for services)
Service-Related Information: Details provided when using our services, including:
- Website Development
- Email Marketing
- Search Engine Optimization (SEO)
- Social Media Management
- Reputation Management
- Business Automation
- Artificial Intelligence Solutions
SMS Communication Data: Your opt-in/opt-out preferences, message delivery, and response history
Payment Information: If you make payments through the Services, your payment information is processed by our third-party processor, Stripe, under their own privacy policy: https://stripe.com/privacy

Information We Collect Automatically

When you use the Services, we automatically collect certain information such as:

Browser type and version
Access times
Pages viewed
IP address
Referring pages
Operating system
Website usage analytics

Information from Other Sources

We may obtain information from other sources, such as third-party sign-in providers (e.g., Google). If you use such services to log in, we may receive your name, email, or profile information as authorized by your settings.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

Provide, maintain, and improve our Services
Process transactions and send confirmations
Send appointment reminders and confirmation texts
Deliver Seasonal Offers and promotional messages (only if you've opted in)
Communicate with you about products, services, and promotions (in compliance with CASL)
Monitor trends and usage
Detect and prevent fraud
Comply with legal obligations and regulatory requirements
Respond to inquiries and provide customer support
Customize your experience with our Services

3. SMS MESSAGING PROGRAM

By opting into our SMS service, you may receive:

Appointment reminders and confirmations
Seasonal promotions and offers related to our services

Message Frequency: Varies based on your service interactions (typically 2-8 messages per month)

Your SMS Rights:

Opt-Out: You can cancel the SMS service at any time by texting "STOP". We will confirm your unsubscribe status via SMS, after which you will no longer receive messages. All opt-out requests are processed within 24 hours. To rejoin, simply sign up again.

Support: For help, reply with "HELP" or contact us at [email protected]. Customer support is available Monday-Friday, 9 AM - 5 PM EST.

Message and Data Rates: Message and data rates may apply depending on your wireless plan. We do not charge you for texts.

Your carrier (e.g., Rogers, Bell, Telus, Fido, Koodo, Virgin Mobile,

AT&T, Verizon, T-Mobile) may apply fees for:

Incoming texts (if your plan doesn't include unlimited texting)
Outgoing texts (replying to our messages)
Data usage (when clicking links in our messages)

Supported Carriers: Rogers, Bell, Telus, Freedom Mobile, Fido, Koodo, Virgin Mobile, AT&T, Verizon, T-Mobile, Sprint, and most regional carriers in Canada and the United States.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

For questions about your text plan or data plan, contact your wireless provider.

SMS Data Sharing: We share phone numbers and opt-in records ONLY with SMS aggregators and delivery service providers for the sole purpose of sending messages you've consented to receive. These providers are contractually prohibited from using your data for any other purpose. Text messaging originator opt-in data and consent is NEVER shared with affiliates or third parties for marketing, analytics, or any other purposes.

4. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only:

With service providers who work on our behalf (e.g., hosting, analytics, email, payments) under strict confidentiality agreements
With SMS service providers and aggregators: We share phone numbers and opt-in records ONLY with SMS delivery providers and aggregators for the sole purpose of transmitting messages you have consented to receive. These providers are contractually prohibited from using your information for any other purpose
When required by law, regulation, or legal process
To protect our rights or investigate fraud or security issues
In the event of a business transfer (e.g., merger or acquisition), where your data remains protected under this policy
With analytics providers (per our Cookie Policy) for website performance analysis only
With your consent or direction

IMPORTANT: Text messaging originator opt-in data and consent records are NEVER shared with:

Affiliates or parent companies
Marketing partners
Third parties for promotional purposes
Any entity except SMS aggregators and delivery providers necessary for message transmission

We may also share aggregated or de-identified information that does not identify you personally.

We may use third-party service providers to facilitate certain functionalities, such as hosting, communication delivery, analytics, and automation. These providers process personal information on our behalf and under strict confidentiality and security obligations. Each provider is governed by its own privacy policy and may process data in jurisdictions outside Canada. SMS opt-in data is only shared with providers directly involved in message delivery.

5. LEGAL BASIS & CONSENT (CANADA)

We collect, use, and disclose personal information with your consent or as permitted by law. Consent may be express or implied. You may withdraw your consent at any time, subject to legal or contractual limitations.

6. DATA SECURITY

We use appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online system or SMS transmission is completely secure, and we cannot guarantee absolute security.

We implement additional security measures specifically for SMS opt-in data, including restricted access controls, encrypted storage, and regular audits to ensure compliance with TCPA and telecommunications regulations.

7. DATA RETENTION

We retain your personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

We may also retain records of unsubscribed users to respect future communication preferences.

For SMS opt-in data specifically, we retain records of unsubscribed users indefinitely to honor your communication preferences and prevent re-enrollment without explicit consent. Consent timestamps and opt-out records are preserved to demonstrate regulatory compliance.

8. TRANSFERS OF INFORMATION

Your data may be stored in Canada, the U.S., or other jurisdictions. When information is transferred outside Québec/Canada, it may be subject to the laws of those regions. We take reasonable steps to ensure adequate protection of your data during transfers.

When transferring personal information outside Québec, Ai Core Services conducts a privacy impact assessment to evaluate the adequacy of protection offered in the destination jurisdiction, as required by Law 25.

9. YOUR RIGHTS (CANADA & QUÉBEC)

Under Canadian privacy laws, you have the right to:

Access your personal information
Request corrections to inaccurate data
Withdraw consent for processing (where applicable)
Opt out of marketing communications
File a complaint with a privacy regulator:
- Office of the Privacy Commissioner of Canada
- Commission d'accès à l'information du Québec

To exercise these rights, contact us using the information below.

10. YOUR CHOICES

Account Information

You can update or delete your information by logging into your account or contacting [email protected]. Customers may deactivate their accounts by email. Some information may be retained for legal or business reasons.

Cookies

You can manage cookie preferences in your browser settings. Note that disabling cookies may affect site functionality.

Promotional Communications

You may opt out of promotional emails at any time by following the unsubscribe link or emailing [email protected].

11. MARKETING & CASL COMPLIANCE

We may send you promotional emails when permitted by law or with your consent, in compliance with Canada's Anti-Spam Legislation (CASL). You can opt out of marketing at any time by clicking "unsubscribe" or emailing [email protected]. You may still receive transactional or account-related emails.

12. CUSTOMER DATA (PLATFORM INFORMATION)

When we process data on behalf of our customers through the Platform ("Customer PI"), we act as a service provider. If your data is processed through one of our customers, please contact that customer to exercise your rights. We retain Customer PI only as necessary to provide services and comply with our legal obligations.

When processing SMS opt-in data on behalf of customers, we act solely as a service provider and do not share this data with any third parties except SMS delivery aggregators required for message transmission.

13. EXTERNAL LINKS

Our Website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before submitting information.

14. ADVERTISING AND ANALYTICS

We may use third-party services like Google Analytics to collect information about your use of our Services. This helps us analyze and improve performance, understand usage, and deliver relevant content. We use essential, performance, and marketing cookies to operate our Services and understand user behavior.

15. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. In some cases, we may add a statement to our homepage or send a notification. Continued use of our services after updates constitutes acceptance of the revised policy. We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our practices.